Privacy Policy

If you have any questions about this Policy, the practices of our Sites, or your dealings with our Sites, please contact:

Laurie Wilson, Donor Relations Manager:

IFAW
171 Nepean Street, Suite 201,
Ottawa, ON K2P 0B4
+1 888 500 4329
info-ca@ifaw.org

You may request access to or correction of your personal information in our custody or control by writing to us at the address or email address below.

If your personal information has changed (such as your postal code), you decide that you no longer want to receive information from us, or if you do not want us to share your information with other charities and not-for-profit organizations, simply let us know by:

• Sending an email to info-ca@ifaw.org
  
  
• Writing to the following mailing address:
  
  Donor Relations
  171 Nepean St. Suite 201
  Ottawa, ON K2P 0B4
  
  
• Calling the following telephone number: +1 888 500 4329 (and asking for Donor Relations)

In certain circumstances, we may not be able to completely remove your information from our systems. For example, we may retain personal information for legitimate business purposes, to meet your needs or if required by law. All personal information that we keep will continue to be subject to the terms of the Policy to which you have previously agreed.

Instructions for unsubscribing from e-mails will be included in each e-mail communication we send. You can stop text messages at any time by texting STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to the number sending the text message. You can also tell us not to send you text messages or email messages by contacting us as described above.

We may collect personal information (for example, your name, address, date of birth, email address or telephone number) from you when you:

1. Make a donation to us;
2. Complete an online registration, survey or other online form;
3. Subscribe to our newsletters, updates or Action Alerts;
4. Participate in our advocacy campaigns;
5. Request information about IFAW, including our programs and campaigns;
6. Respond to our mailings, contests or giveaways; or
7. Contact us or become involved with us in another way.

As part of these interactions, we may also collect additional information such as your IFAW supporter number, bank or credit card information or information about your interests.

We may also collect information (such as your telephone number) from public sources, either directly or from third-parties.

There are different reasons why we might need your personal information – the main ones are to process your donation, to send you information that you have requested from us, to inform us about your interests and concerns relating to IFAW’s mission, to keep records of our contact with you, and so that we can better meet your needs.

We may also use your personal information for planning, analysis and other operational purposes such as understanding IFAW supporters and potential donors or to inform our legacy giving program.

We may also use your personal information to get in contact with you by mail, telephone, text, or email, and to keep you up to date on the work of IFAW and the ways in which you can help us in our efforts to raise vital funds.

We may use IP addresses to help us analyze trends, administer the Sites, track users’ movement on our Sites and gather broad demographic information for aggregate use. IFAW will use your IP addresses to identify you if IFAW believes it necessary to (i) facilitate payments of donations, (ii) protect IFAW, the Sites, users, or other individuals, or (iii) enforce the terms of and/or compliance with the IFAW Terms of Use.

When you access the Sites on your mobile device (“Mobile Device”), we may obtain information from your Mobile Device about the type of Mobile Device you are using and/or your Mobile Device identification information. We may also use technologies, such as location-based services, to provide you with tailored information and features as you use our Sites. We may use this information to notify you of features and products that may be available on your Mobile Device.

Most Mobile Devices provide users with the ability to disable location services. These controls are usually located in the Mobile Device’s settings menu. If you have questions about how to disable your Mobile Device’s location services, we recommend that you contact your Mobile Provider or your Mobile Device manufacturer.

Online donations are securely processed by our Payment Card Industry Data Security Standard (PCI DSS) compliant payment service providers. Your payment details are collected in an encrypted form (SSL Protocol). Any offline donations that you make by check, monthly debit or credit card are securely processed either by IFAW or our PCI compliant trusted service providers. Any credit card details provided to IFAW over the phone are retained only for as long as it takes to securely process your payment, at which point all but the last 4 digits of your card number are redacted from our records.

We have implemented reasonable security measures to protect the personal information in our custody or control against loss or theft, or unauthorized access, use or disclosure.

Keeping your personal information secure is also your responsibility. We recommend you log out after accessing your account, change your password on a periodic basis, and limit access to your computer or device and its browser. Do not share your user name or password with anyone.

NO MATTER WHAT WE DO, WE CANNOT GUARANTEE THE TOTAL PRIVACY OR SECURITY OF YOUR INFORMATION. YOUR INFORMATION MAY BE ACCESSED AND VIEWED BY OTHER INTERNET USERS, WITHOUT YOUR KNOWLEDGE AND PERMISSION, WHILE IN TRANSIT TO OR FROM THE US.

We make no representations about any other websites, and when you access any other website through a link on our Sites (including social media sites) you understand that it is independent from us and that we have no control over that website or the way your personal information is collected through those websites. THOSE WEBSITES MAY HAVE THEIR OWN PRIVACY POLICIES, AND WE ENCOURAGE YOU TO LOOK AT THOSE POLICIES OR CONTACT THE WEBSITE OPERATORS DIRECTLY TO UNDERSTAND HOW YOUR PERSONAL INFORMATION IS USED. THIS POLICY APPLIES SOLELY TO INFORMATION COLLECTED BY OUR SITES.

Given that we are part of an international organization, your personal information may be transferred to and stored outside of Canada. For example, when we collect your personal information it will be transferred to, processed by and stored with our US entity - International Fund for Animal Welfare, Inc., a Massachusetts nonprofit corporation registered at 290 Summer St., Yarmouth Port, Massachusetts 02675, USA. It may also be transferred, processed and stored by Cloud service providers and suppliers outside of Canada, and by staff of other IFAW country offices (in Australia, France, Germany, the Netherlands, South Africa and the UK). When we enter into agreements with our service providers we will take all reasonable steps necessary to ensure that the recipient implements appropriate safeguards designed to protect your personal information and to ensure that your personal information is treated securely and in accordance with this Notice. If you have any questions about the transfer of your personal information, please contact us.

Our Sites use cookies to track how you use the Sites. A “cookie” is a piece of data stored on the user’s computer or device containing information about the user. These cookies allow us to distinguish you from other users of our Sites, which helps us to provide you with a good experience when you browse our Sites and also allows us to improve our Sites. The cookies we use are “analytical” cookies. They allow us to recognize and count the number of visitors and to see how visitors move around the Sites when they are using them. This helps us to improve the way our Sites work, for example by ensuring that users are finding what they are looking for easily. We also use click through and open mail tracking when our Sites are accessed via links in an email we have sent. This enables us to uniquely identify the device or user accessing our Sites. Read more about the individual cookies we use and how to recognize them by clicking here. You may adjust your web browser if you do not wish to receive cookies, but this may prevent you from taking advantage of some of our Sites’ features.

Google Analytics is a Google tool that we use for web analysis. This tool – along with others such as services provided by Facebook - allow us to understand how our users interact with our Sites, collect demographic information for aggregate use, and collect other non-personal information such as device type, location, and the websites that are visited by users before or after our Sites. For more information on Google Analytics, please visit https://policies.google.com/technologies/partner-sites. You can learn more about the cookies used by Google and how to manage them in your browser at https://policies.google.com/technologies/types.

Our Sites also use web beacons or pixels through third-party service providers that allow us to track conversions and activity on our Sites as well as generate IFAW advertisements that appear on Facebook and other search engines like Google, Yahoo, or Bing for you and other potential users. Such third parties may collect or receive information through your use of our Sites to provide advertisements or other services. If you want to prevent third-parties from delivering tailored advertising, VISIT THE NETWORK ADVERTISING INITIATIVE OR THE DIGITAL ADVERTISING ALLIANCE TO OPT OUT.

We may integrate certain parts of our Sites with and allow you to log into your account on our Site through social networking platforms like Facebook. As part of such integration, the social networking platform provides us with access to certain information that you have provided to that social networking platform, and that you have agreed to share with third parties like IFAW (including through your privacy settings). IFAW will collect, use, maintain and disclose such information in accordance with this Policy. However, please remember that the manner in which social networking platforms collect, use, maintain and disclose your information is governed by the policies of such social networking platforms. IFAW has and shall have no liability or responsibility for the privacy practices or other actions of any social networking platforms, websites, or third parties that you use in connection with IFAW Sites.

We may share your name and address with other charities and not-for-profit organizations so that they can contact you by mail for marketing purposes. This enables you to be kept informed of other interesting charitable work that you may wish to support and helps IFAW to spread its message. You can opt-out of sharing your personal information at any time by following the instructions contained in Section 10 of this Policy.

We may allow our staff, consultants or other providers acting on our behalf to access and use your personal information for the purposes for which you have provided it to us, including providing the programs and services described on the Sites and to contact you regarding those programs. If we do this, we will not give those individuals/organizations any rights to use your personal information (or to contact you) beyond what is necessary to assist us.

We and our affiliates and service providers may share or disclose your personal information required to do so by any law or court order. We may also merge or partner with other organizations and in so doing, acquire or transfer information. Your personal information may be among the transferred assets. In the event that a portion or substantially all of our assets are sold or transferred to a third-party, your personal information would likely be a transferred asset, and you hereby agree to such a transfer.

We may also use and share non-personal information – that is, de-identified information that cannot be used to identify you – for any lawful business purpose without any obligation to you.

If you are accessing the Sites from within the EEA, then you have additional privacy rights under the Regulation (EU) 2016/679 (General Data Protection Regulation) (GDPR). For additional information about IFAW’s processing of your personal data and your rights, including the length of time your personal data is stored, the legal basis for processing your personal data, and how you can exercise your privacy rights, please read the Privacy Policy available on our UK website.