Contact IFAW
IFAW zero tolerance statement
At IFAW, we have zero tolerance for any conduct that subjects our staff to abuse— whether in person, by phone, by voicemail, or in writing—including:
- threats of physical harm or violence
- discriminatory remarks
- disrespectful or demeaning language
- inappropriate words
- bullying
Such behaviours or abuses may lead to termination of your communications with IFAW. We reserve the right to report any serious incidents to the relevant authorities.
IFAW complaint policy
At IFAW, we care passionately about our supporters. We are committed to providing the highest quality of service to our supporters, to treating our supporters fairly and to not causing undue harm or dissatisfaction. The purpose of this Policy and procedure is to manage complaints to ensure this high standard is maintained.
You can access the full complaint policy here.
Contact us:
IFAW welcomes your questions and comments. The information collected here is used only to aid our response and will not be retained.
All contacts:
United Kingdom
209-215 Blackfriars Road London SE1 8NL
Tel: +44 (0)20 7587 6700
Fax: +44 (0)20 7587 6720
info-uk@ifaw.orgInternational Headquarters
International Operations Center
For donation and supporter questions
290 Summer Street Yarmouth Port, MA 02675 United States
Tel: +1 508 744 2000
Tel: +1 800 932 4329
Fax: +1 508 744 2099
info@ifaw.orgAustralia
Suite 302, Level 3, 418A Elizabeth Street Surry Hills NSW 2010
Tel: +61 2 9288 4900
Tel: 1800 00 4329
Fax: +61 2 9288 4901
info-au@ifaw.orgBelgium
Canada
China
1-7-1 Tayuan Diplomatic Office Building No.14 Liangmahe South Road Chaoyang District Beijing, 100600, P.R.China
Tel: +86-10-6440-2960
Fax: +86-10-6440-2356
info-int@ifaw.orgFrance
14 rue Edouard Mignot
CS 30022
51722 Reims Cedex
Tel: +33 3 26 48 05 48
Fax: +33 3 26 48 14 35
info-fr@ifaw.orgGermany
Max-Brauer-Allee 62 - 64 22765 Hamburg
Tel: +49 (40) 866 5000
Fax: +49 (40) 866 500 22
info-de@ifaw.orgKenya
Galleria Office and Business Park Seminary Road, P O Box 15942-00509, Nairobi
Tel: +254 020 2406708
info-int@ifaw.orgMalawi
Area 3, European Business Centre Mandala Road Plot Number 3/336 Lilongwe Malawi
Tel: +265 1 756 370
info-int@ifaw.orgNetherlands
South Africa
Madison Place, Suite 8 & 9 Alphen Office Park, Constantia Main Road, Constantia, 7806
Tel: +27 (21) 701 8642
Fax: Fax: +27 (21) 701 8649
info-za@ifaw.orgUnited Arab Emirates
Dubai–International Humanitarian City ( IHC )- Building 1- office 224-2 P.O.Box : 506026
Tel: +971 4 2696946
Fax: +971 4 2696863
info-int@ifaw.orgZambia
Office 40-46, 2031, Hillsview Office Park, Along Great East Road Chipata, Zambia
Tel: +260977669940
info-int@ifaw.org